How The Scheme Works - Multi Operator Self Exclusion Scheme

How The Self Exclusion Scheme Works

To find out how the self exclusion process works, learn more below. Additionally, visit our FAQ page for further information.

FROM A MOBILE TOUCH HERE TO CALL THE HELPLINE ON
0800 294 2060

VISIT OUR
FAQ PAGE

The Self Exclusion Process

Step 1
Contacting Us
- You call the team on 0800 294 2060
- During the call you will be asked to identify areas that you visit or are likely to visit taking into account where you live, work and socialise
- A member of the team will use a mapping tool to locate the relevant betting shops and add the premises to your exclusion
Step 2
To Complete the Process
- You will have to provide a copy of photographic ID (passport or driver’s licence) and a good clear up to date photograph of your face – this can be done by post or by e-mail
- The team will create your self-exclusion using the photograph you provided and will circulate it to the Bookmaker
- The team will retain your photographic ID which will not be used for other purposes
- The Bookmaker will then ensure the self-exclusion is circulated to the relevant betting shops
Step 2
Step 3
Once Activated
- You can add additional betting shops to your exclusion at any time by calling the team
- You will be excluded for a fixed term period of 12 months
- You cannot leave the scheme before the exclusion period has ended
- If you chose to return to gambling once the exclusion period has ended, you will be subject to a 24hour cooling off period
NB: You can choose to use the service again at any time even if you decided to return to gambling by following the above steps.
Step 4
By Joining the Scheme, you are agreeing that
- The contact information and photo you provide will be shared with the participating Bookmakers
- You will not enter any of the betting shops listed on your exclusion
- This is set out in the Terms and Conditions of the services – which can be seen here.
This outline sets out the core parts of the scheme. In the Frequently Asked Questions section of this website, we hope to deal with the various issues that might arise.
Step 4

Call The Self Exclusion Helpline

FROM A MOBILE TOUCH HERE
TO CALL THE HELPLINE ON
0800 294 2060

For those with concerns about the time and money they spend gambling in betting shops, we can help you make a commitment to stay away from services and premises.

Contact Details

Call Us To Self-Exclude From Betting Shops
0800 294 2060

Email Us
help@self-exclusion.co.uk

Note that you cannot self exclude by emailing us. Please call the number above.

Office Information

Company Registration
We are a private company limited by guarantee without share capital.

A Company Registered in England No. 10269436.

Registered Business Address
3 Greengate, Cardale Park,

Harrogate, HG3 1GY

How The Self Exclusion Scheme Works

The Self Exclusion Process

Step 1

Contacting Us

Step 2

To Complete the Process

Step 2

Step 3

Once Activated

Step 4

By Joining the Scheme, you are agreeing that

Step 4

Call The Self Exclusion Helpline

Contact Details

Call Us To Self-Exclude From Betting Shops

Email Us

Office Information

Company Registration

Registered Business Address

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